Messages outside hours
For most businesses, evenings and weekends are the busiest hours for incoming messages — and exactly when the team isn't there. Bekir has no concept of business hours.
The best rep on your line.
Bekir takes over your WhatsApp support line. It answers the message that arrives at three in the morning, and the customer asking the same question for the fifth time, with the same patience. No handover, no waiting, no "we're outside business hours."
A lost customer is an unanswered message.
When the answer to a WhatsApp question is late, the customer doesn't wait — they message the next business. The loss doesn't show up in support costs; it shows up in the sale that never started.
The hundredth repeat of the same question
Price, opening hours, location, return policy. Most of the team's time goes here; Bekir takes that traffic entirely.
Customers put in a queue
"You're being connected to a representative" is a reason to leave. Bekir builds no queue; it's in the first message within seconds.
Sales that never close in the chat
The customer learns the price, goes away to think, and doesn't come back. Bekir meets the objection where it lands and closes the appointment in that conversation.
Runs the conversation end to end.
Bekir is not a greeting bot. It doesn't queue you, doesn't show a menu, doesn't say "press 1" — it talks, and it finishes the job.
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01
Greets
In the first message within seconds. Matches the customer's register; writes short to people who write short.
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02
Understands
Works out the intent: price question, appointment, complaint. Asks a clarifying question when it needs one.
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03
Persuades
Handles the price objection, the comparison and the hesitation — staying inside the limits you set.
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04
Closes
Completes the appointment, reservation or order inside the conversation and writes it to your calendar.
When does it hand over?
Bekir is fully autonomous, but not unlimited. You draw the line where its authority ends — and when it gets there, it brings you in without leaving the customer waiting.
01 Special discounts
When a request needs to go outside the defined price range, it doesn't discount on its own judgement.
02 Complaints and escalation
Calms an angry customer and listens, but leaves the remedy to you; summarises the conversation and passes it on.
03 Exception requests
If something outside the rules is being asked (return window passed, special terms), the decision is yours.
04 Questions it isn't sure about
It doesn't invent what it doesn't know. If the answer isn't in its source, it says so and forwards it to you.
05 When the customer asks for a person
It doesn't argue with "put me through to someone"; it transfers straight away.
06 Everything, in the first week
After launch it runs supervised for the first week; its authority widens as you approve.
What it does in your sector.
What Bekir closes changes by sector. These four are the setups we build most:
01 / RESTAURANTS
Restaurants & cafés
Turns the reservation request that arrives at night into a table; takes party size, time and garden/indoor preference inside the conversation.
Look → 02 / CLINICSClinics & aesthetics
Handles price and treatment questions, finds an available doctor and slot, writes the appointment into the calendar.
Look → 03 / REAL ESTATEReal estate
Answers listing questions, learns budget and area preference, offers matching properties and books a viewing.
Look → 04 / E-COMMERCEE-commerce
Closes shipping, return and size questions; reads order status and carries the customer through to purchase.
Look →Frequently asked
Does Bekir really write like a person?
It uses no canned replies. It adapts to the customer's register, writes short to people who write short, and understands the question. The aim is that the person on the other side doesn't notice they're talking to an assistant.
What happens if it's asked something it doesn't know?
It doesn't invent an answer. When a situation needs to go outside the defined limits (special discount, complaint, exception) it hands the conversation to you, tags you and tells the customer without leaving them waiting.
Can we keep our existing WhatsApp support number?
Yes. Bekir takes over your support line; your customers keep messaging the number they message today.
Does it answer messages at night?
Yes, there's no concept of business hours. It answers the 3am message and the fifth repeat of the same question with the same patience.
Can it really close appointments and reservations?
It completes them inside the conversation and writes them to your calendar. It runs the whole sales conversation — price question, objection and comparison included — from start to finish.
Does it tell customers it's an AI?
That's configurable. We decide together how Bekir introduces itself, according to the rules of your sector.
Does it remember a returning customer?
Yes. It knows what they bought six months ago, what annoyed them and which branch they prefer. The customer doesn't have to explain themselves again.
How many support staff does it replace?
Your volume decides that; on the call we look at your current message traffic and work it out together. Bekir's limit isn't headcount — it's the authority you define.
Put Bekir on shift tonight.
Let's look at a day of your support line's traffic and see together what Bekir could close.